Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you and Customer Finding Agent (“Customer Finding Agent”, “we”, “us”), the operator of this Service, contactable at info@customerfindingagent.com. By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

Eligibility

You must be at least 18 years old and use the Service for business purposes. If you use it on behalf of an organization, you represent that you are authorized to bind that organization.

The Service

The Service discovers publicly listed businesses for a sector and location, scores their fit, lets you send email outreach through your own connected mailbox, and — in the Customer Review Manager — audits Google reviews, classifies possible policy violations, and prepares removal claims and reply drafts. You are solely responsible for how you use the leads, the messages you send and the claims you submit.

Credits, plans & billing

The Service runs on credits: broadly, one credit per customer found and per review audited, and a larger amount to unlock a review-removal claim, as shown on the pricing page. Plans and prices are described on the pricing page and may change prospectively. Purchases are arranged offline via info@customerfindingagent.com; credits are then granted to your account. Credits have no cash value, are not transferable, and are provided solely to use the Service.

Refunds. Unused (unspent) credits are refundable within 14 days of purchase. Credits already spent on a search, audit or removal claim are non-refundable, because the underlying third-party processing has already been performed. Nothing here limits any mandatory statutory rights you may have as a consumer.

Acceptable use & outreach compliance

You are the party responsible for your outreach. You agree to comply with all applicable laws, including KVKK (Türkiye), GDPR, CAN-SPAM and, where applicable, commercial-electronic-message rules (e.g. İYS). You must have a lawful basis for contacting each recipient, include accurate sender information, honor unsubscribe / opt-out requests, and not send unlawful, deceptive, harassing or abusive content. You will not use the Service to spam, to scrape or process data in violation of third-party terms, or for any illegal purpose.

Because messages are sent through a mailbox youconnect, they are subject to your own email provider's terms and sending limits, and their reputation and enforcement decisions rest with that provider. You are responsible for ensuring your use complies with those terms. We do not control, and cannot restore, a mailbox your provider restricts.

Lead data — no guarantee

Lead and business data is sourced from public listings and third parties and may be inaccurate, outdated or incomplete. We do not warrant the accuracy or availability of any data, and we do not guarantee that any lead will respond, engage or become a customer. You are responsible for verifying data before you rely on it.

Review Manager — no guarantee of removal

The Review Manager helps you identify reviews that appear to violate Google's content policies and prepares claims and replies. We do not remove reviews. Only Google can remove a review and Google makes the final decision; we do not guarantee any outcome. Claims are submitted by youthrough Google's own reporting tools. You must not use the Service to suppress lawful or genuine criticism, to submit false or misleading claims, or to manipulate ratings, and you are responsible for the accuracy and legality of every claim you submit.

Not legal advice

The Service and its content (including compliance references and generated text) are provided for general information only and are not legal advice. You are responsible for obtaining your own professional advice on your outreach, data-protection and review obligations.

Third-party services & no affiliation

The Service relies on Google, Apify, Supabase, Resend and Vercel, each governed by its own terms. Customer Finding Agent is an independent product and is not affiliated with, endorsed by, or sponsored by Google LLC / Alphabet or any other third party. Google, Gmail and other names and logos are the trademarks of their respective owners.

Intellectual property

We own the Service, its software and branding. We grant you a limited, non-exclusive, non-transferable right to use the Service under these Terms. You retain rights in the content you create (such as your message drafts).

Disclaimer of warranties

The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or that it will produce any particular result.

Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special or consequential damages, or for lost profits, revenue, data or goodwill, or for the outcome of any outreach or removal claim you send. Our total aggregate liability arising out of or relating to the Service will not exceed the greater of (a) the total fees you paid to us in the 12 months before the event giving rise to the claim, or (b) USD 50. Nothing excludes liability that cannot be excluded under applicable law.

Indemnification

You will defend, indemnify and hold harmless Customer Finding Agent from and against any claim, loss, liability or expense (including reasonable legal fees) arising out of (i) your use of the Service; (ii) the outreach you send and your obligations toward recipients; (iii) the review claims you submit; (iv) your content; or (v) your breach of these Terms or of any law or third-party right.

Your account, suspension & termination

You are responsible for activity under your account and for keeping your credentials secure. You may stop using the Service and delete your account at any time. We may suspend or terminate accounts that violate these Terms or applicable law, or that create risk for the Service or third parties.

Changes

We may modify the Service or these Terms. Material changes are reflected by the “Last updated” date above; your continued use after changes take effect constitutes acceptance.

Governing law & jurisdiction

These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict-of-law rules. The competent courts and enforcement offices of Türkiye shall have jurisdiction over any dispute, without prejudice to any mandatory consumer-protection rights that allow a consumer to bring proceedings in their place of residence.

General

If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them to a successor. These Terms are the entire agreement between you and us regarding the Service. Notices may be sent to info@customerfindingagent.com.

Contact

Questions: info@customerfindingagent.com.